Popia act ProSafe Protection Products CC
PRIVACY POLICY
(Document Version 2021.01)
Prosafe Protection Products understands the value of your personal information and the importance
of protecting any and all personal information gathered by Prosafe Protection Products. This
document describes how Prosafe Protection Products collects & uses your personal information, who
we share it with and your choices and rights with regards to your personal information. The above
mentioned applies to any information we collect from you in person or from a digital environment
during any interaction, including our website, social media sites or mobile services, in writing or orally,
and for any valid reason.
1 - Collection of Information
Prosafe Protection Products is subject to the Protection of Personal Information Act, No.4 of 2013
(“POPIA”), of which the provisions came into effect on 1 July 2020. All public & private entities have
until 1 July 2021 to ensure that they are fully compliant. According to “POPIA”, personal information
is defined as any information relating to an identifiable, living, natural person and where applicable,
an identifiable, existing juristic person, including, but not limited to:
1. information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social
origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion,
conscience, belief, culture, language and birth of the person;
2. information relating to the education or the medical, financial, criminal or employment history
of the person;
3. any identifying number, symbol, e-mail address, physical address, telephone number, location
information, online identifier or other particular assignments to the person;
4. the biometric information of the person;
5. the personal opinions, views or preferences of the person;
6. correspondence sent by the person that is implicitly or explicitly of a private or confidential
nature or further correspondence that would reveal the contents of the original correspondence;
7. the views or opinions of another individual about the person; and
8. the name of the person if it appears with other personal information relating to the person or
if the disclosure of the name itself would reveal information about the person.
Depending on how you interact with us, personal information we collect may include but is not
limited to:
• your name and/or business name
• email address
• postal address
• residential or business address
• telephone number (fixed or mobile)
• your gender
• banking details
• credit record
• financial details
• marital status
• identification information (passport or official ID card \ document)
We may also collect other information that does not identify you personally, but that we might require
with regards to your relationship with Prosafe Protection Products and to ensure compliance with the
service terms and conditions of Prosafe Protection Products. The above-mentioned might include but
is not limited to, geographic location and home language. Should we link this information to your
personal information, all of the above will be treated as personal information.
2 - Information collection process
Information is gathered along with the completion of alarm or video monitoring agreements, on-line
orders and physical quotations in respect of and in terms of the Conditions of Prosafe Protection
Products. All of the above information is used to enable us to ensure effective service delivery as per
your agreement with Prosafe Protection Products.
3 - Legal basis for processing your personal information
When we process your personal information in connection with any purpose, as mentioned in this
Privacy Policy, we may rely on one or more of the following legal bases, depending on the purpose for
which the processing of your information is undertaken:
• Where this is necessary to comply with a legal obligation on us (PSIRA Act, Criminal Procedure
Act, Consumer Protection Act, Prosafe Protection Products Terms and others), whether
contractually or otherwise.
• To protect the vital interests of any individual.
• Where you have consented for such processing to take place through the above.
4 - Use of your personal information
We may use your personal information for any and all of the following:
• Perform administrative functions and internal reporting.
• Send administrative information to you.
• Respond to your inquiries and fulfil requests by you.
• Inform you about and provide you with necessary communication.
• Update our records and keep your contact details up to date.
• Maintaining an electronic and printed database of all clients.
• Providing our agreed to armed reaction, monitoring and technical services
We engage in these activities to manage our relationship with you, to comply with our legal obligations
or for our legitimate purposes:
• Provide you with marketing materials, for example to:
• Send marketing communications to you.
• Establish, manage and maintain our relationship with you.
• Compile usage, crime and other statistics.
• Process and respond to questions, concerns and complaints.
• Fulfil legal obligations.
5 - Your rights as a data subject
As a data subject, you have the right to have your personal information processed in accordance with
the conditions for the lawful processing of personal information as referred to in Chapter 3 of POPIA,
including the right,
• to be notified that —
• personal information about you is being collected as provided for in terms of section
18; or
• your personal information has been accessed or acquired by an unauthorised person
as provided for in terms of section 22;
• to establish whether a responsible party holds personal information of you and to request
access to your personal information as provided for in terms of section 23;
• to request, where necessary, the correction, destruction or deletion of your personal
information as provided for in terms of section 24;
• to object, on reasonable grounds relating to your particular situation to the processing of
your personal information as provided for in terms of section 11 (3) (a);
• to object to the processing of your personal information —
• at any time for purposes of direct marketing in terms of section 11 (3) (b); or
• in terms of section 69 (3) (c);
• not to have your personal information processed for purposes of direct marketing by
means of unsolicited electronic communications except as referred to in section 69 (1);
• not to be subject, under certain circumstances, to a decision which is based solely on the
basis of the automated processing of your personal information intended to provide a profile
of you as provided for in terms of section 71;
• to submit a complaint to the Regulator regarding the alleged interference with the
protection of your personal information as a data subject or to submit a complaint to the
Regulator in respect of a determination of an adjudicator as provided for in terms of section
74; and
• to institute civil proceedings regarding the alleged interference with the protection of your
personal information as provided for in section 99.
All references to sections above are to sections in the POPIA.
6 - Sharing your personal information
We may share your personal information for the purposes set out in this Privacy Policy (as applicable):
• Where you consent to the sharing of your personal information;
• As a direct result of your relationship with Prosafe Protection Products;
• As a direct result of a complaint;
• For debt collection agencies or other debt recovery organisations;
• For other legal reasons:
• We may share your personal information in response to a request for information
by a competent authority in accordance with, or required by any applicable law,
regulation or legal process;
• Where necessary to comply with judicial proceedings, court orders or government
orders, or;
• To protect the rights, property or safety of Prosafe Protection Products, its staff and
office bearers, business partners, you, or others, or as otherwise required by
applicable law
7 - Security of your personal information
Prosafe Protection Products is committed to protecting all personal information in their possession
from accidental or unlawful destruction, damage, loss or unauthorised access. Prosafe Protection
Products will ensure reasonable, appropriate, physical, administrative and technical preventative
measures to ensure the safety and security of any and all personal information.
In the event that you unsubscribe from receiving marketing material, please note that we may still
send you administrative communication as part of our ongoing agreement and as needed.
8 - Direct marketing
Prosafe Protection Products may send you communication with regards to direct marketing in the
event of news, events, products, services and accolades. Should you wish to no longer receive
marketing communications from Prosafe Protection Products via email, SMS or phone, you are at
liberty to opt-out of receiving such information from us at any time and manage your communication
preferences.
9 - Retaining your personal information
Prosafe Protection Products will retain your personal information for as long as needed to fulfil the
purpose for which it was originally collected unless a longer retention period is required to comply
with legal obligations, resolve disputes, protect our assets or enforce agreements.
The criteria we use to determine retention periods include whether:
• We are under a legal, contractual or unrelated obligation to retain such information;
• If such information forms part of an ongoing investigation or for litigation purposes;
• Where personal information is needed to maintain accurate business and financial
records;
• You have consented to us retaining your personal information for a longer retention period.
10 - Updates to this privacy policy
Prosafe Protection Products reserves the right to update this Privacy Policy at any given time. Should
we do so, we will ensure that the updated version of the document is communicated to relevant
parties and individuals.
Compiled by LR Horton – Document Version 2021.01 – Copyright Prosafe Protection Products cc
